PRIVACY POLICY

Hemmapro

Last updated: June 12, 2026

1. Introduction

Hemmapro (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with:

• The EU General Data Protection Regulation (GDPR)
• Applicable Swedish data protection laws

This Privacy Policy explains how we collect, use, store, and protect personal data when you use the Hemmapro mobile application, website, and related services (the “Platform”).

By using the Platform, you acknowledge that your personal data will be processed as described in this policy.

2. Data Controller

The data controller responsible for your personal data is:

Company: Hemmapro
Registered in: Sweden
Email: support@hemmapro.se

3. Categories of Personal Data We Collect

✔ 3.1 Account Information

We may collect:

• Full name
• Email address
• Phone number
• Residential or business address
• Encrypted password

✔ 3.2 Service Provider Information

For professionals and companies:

• Company name
• Organization number
• F-skatt status
• Business address
• Service categories and service areas
• Profile information and images

✔ 3.3 Service Request and Communication Data

• Project descriptions
• Uploaded photos
• Location information
• Messages exchanged through the Platform

✔ 3.4 Technical and Usage Data

• IP address
• Device type and operating system
• App interaction data
• Crash logs and diagnostics
• Cookies and similar technologies (where applicable)

4. Permissions Used by the App

Hemmapro may request access to certain device permissions, including:

• Camera access – to upload project or profile photos
• Photo library/storage access – to select and upload images
• Location access – to help users find nearby services and providers
• Notifications – to send updates, messages, and booking notifications

Permissions are only used for the functionality described and can be managed through your device settings.

5. Legal Basis for Processing

We process personal data based on:

• Contractual necessity – to provide access to the Platform and its services
• Legal obligation – to comply with Swedish law
• Legitimate interest – to improve services, ensure security, and prevent misuse
• Consent – for marketing communications and optional services

You may withdraw your consent at any time.

6. Purpose of Processing

Your personal data is processed to:

• Create and manage user accounts
• Enable service requests and quotations
• Connect customers and service providers
• Verify professional and company information
• Improve platform functionality and user experience
• Prevent fraud and unauthorized use
• Provide customer support
• Send notifications and updates
• Comply with tax and legal obligations

Hemmapro does not sell personal data to third parties.

7. Data Sharing

✔ 7.1 Between Users

Relevant information may be shared between customers and service providers to enable services and communication.

✔ 7.2 With Service Providers and Processors

We may share data with trusted third parties such as:

• Hosting providers
• Cloud infrastructure providers
• Analytics providers
• Customer support tools
• Payment providers (if applicable)

All third parties are required to process data in compliance with GDPR and applicable privacy laws.

✔ 7.3 Legal Requirements

We may disclose personal data if required by Swedish authorities or applicable law.

8. Analytics and Advertising

Hemmapro may use third-party analytics or advertising services to improve the Platform and understand app usage.

These services may collect device identifiers, usage information, and diagnostic data in accordance with their own privacy policies.

Users can manage advertising preferences through their device settings where applicable.

9. Data Retention

We retain personal data:

• For as long as the account remains active
• As required by Swedish legal obligations
• As necessary for dispute resolution and enforcement of agreements

Users may request deletion of their account and personal data at any time.

10. Account Deletion

Users can request deletion of their account by:

• Using the account deletion feature inside the app (if available), or
• Contacting: support@hemmapro.se

Upon request, we will delete or anonymize personal data unless retention is required by law.

11. International Data Transfers

If personal data is transferred outside the EU/EEA, Hemmapro ensures appropriate safeguards, including:

• Standard Contractual Clauses (SCCs)
• GDPR-compliant data processing agreements

12. Data Security

We implement appropriate technical and organizational security measures, including:

• Encrypted password storage
• Secure server infrastructure
• Access control limitations
• Periodic security assessments

While we strive to protect personal data, no system can guarantee absolute security.

13. Children’s Privacy

Hemmapro is not directed toward children under the age of 13.

We do not knowingly collect personal data from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

14. Your Rights Under GDPR

Under GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact:

support@hemmapro.se

You also have the right to file a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten – IMY).

15. External Links

The Platform may contain links to third-party websites or services. Hemmapro is not responsible for the privacy practices or content of third-party services.

16. Changes to This Policy

Hemmapro may update this Privacy Policy from time to time. The latest version will always be available on the Platform.

17. Contact Information

Email: support@hemmapro.se